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Terms & Conditions
Below you will find our standard
terms and condition of sale, these are in addition to your
statutory rights. Please read these before you make your purchase.
About Us
GamerPc
West Bloomfield, MI 48320
Toll Free: 800-(awaiting new toll free number)
Phone: 248-736-8882
sales@gamerpc.net
support@gamerpc.net
Purchasing from us
Our invitation to you to order
goods from us is not an offer by us to sell to you goods of the
specification and description at the price indicated. Your order
is an offer to us to buy the goods of the specification and
description at the price indicated.
Wherever it is not possible to accept your order to buy the goods
of the specification and description at the price indicated we
will advise you by e-mail (before a contract between us exists).
Specification, description and price of individual goods can
change, if this is the case you will be notified before a contract
between us exists.
Our acceptance of your order is subject to satisfactory completion
of our internal security checks. Where a problem occurs you will
be notified by email.
If your item is not in stock, we will back order for you. You will
always be emailed with the option to cancel your order if you
would rather not wait. We will also do our best to suggest
alternative products that are available.
We do not accept international orders online, for international
sales contact customer service at
sales@gamerpc.net or 08456
444666.
When we complete payment we have accepted your order and entered
into a contract with you.
Delivery of your order
The price of the goods does not
include delivery by us to you. Delivery is a separate service and
is invoiced as such.
All orders are sent via FedEx Air
Nearly all goods that are in stock are dispatched same day (via
your delivery choice). In conjunction with your consumer rights in
the unlikely event an item was not delivered within 30 days you
would be entitled to pull out from the contract between us at no
cost.
For the purpose of order processing our standard cut off is 3pm,
following this, the order rolls over to the following working day.
Your right of cancellation
You have the right to cancel the
contract relating to your order at any time up to the end of 3
working days after you receive the goods. To exercise your right
of cancellation, you must give written notice to us by letter, fax
or email giving details of the goods ordered and date received.
Notification by phone is not acceptable. If you exercise your
right of cancellation after the goods have been delivered to you,
you will be responsible for returning the goods to us at your own
cost. Returned items must be packaged properly. It is your
responsibility to ensure returned goods are fully insured. All
returned goods must be in reasonable condition including all
internal packaging, cables, manuals, drivers and protective bags.
GamerPC cannot take responsibility for goods that are damaged or
lost whilst being returned. On successful receipt of your return
we will refund you within 30 days for any sum that has been paid
by you or debited from your credit card for the goods (delivery is
invoiced as separate service deemed complete upon your receipt of
the goods). If you do not return the goods as required, we may
charge you a sum not exceeding the direct costs of recovering the
goods. The goods must be returned to our returns address with a
valid RMA number to ensure effective processing.
Privacy Policy
IGamerPc does not disclose buyers'
information to third parties. Cookies are used purely to assist
with your log in procedure, and not to store any information.
Where we provide marketing emails these will be on a ‘Opt In’
basis only, and should you wish to opt out or receive one in error
please follow the clear action to unsubscribe or email us and it
will be handled immediately.
Data collected by this site is used to:
A. Take and fulfill customer orders
B. Administer and enhance the site and service
C. Only disclose information to third-parties for goods delivery
purposes.
Warranty and Returns Policy
Within 7 days of delivery date
Please refer to ‘Your right of cancellation’ and your rights under
the Distance Selling regulations.
Within 28 Days of Purchase Date
In addition to your consumer rights, we are happy to provide free
technical support to all GamerPC customers who require help or
advice regarding products purchased from within 28 days of
the original purchase date. To obtain Technical Support please
contact customer service.
After 28 Days of Purchase Date
In addition to your consumer rights we can offer the following
solutions:
Direct Manufacturer Technical Support
All Technical Support and Returns after 28 days of purchase are
usually handled directly by the manufacturer or their appointed
agent. This is often the best solution for the customer with the
highest standards of technical support, latest information and
fastest returns processing. For manufacturer returns details
please see your product documentation or contact customer service.
Exceptions
We are always here to help you. For Manufacturer’s who do not
provide a direct service IGamerPc will provide Technical Support
and Returns service for up to 1 year from date of purchase. To
obtain Technical Support please contact customer service on
support@igamerpc.comt
For all returns handled by
Compatibility
Applications, drivers/BIOS and games are often released to market
with bugs that can affect hardware performance. As a result
IGamerPc cannot guarantee that every hardware product is 100%
compatible with every software product available.
Returning Faulty Goods
Please take reasonable care to ensure returned goods are actually
defective and the problem experienced is not caused by another
component in your system or by software configuration. If after
having received Technical Support information you are completely
satisfied you have faulty goods you must request an RMA number
(Return Merchandise Authorization) from our customer service team.
RMA numbers are issued for specific components only. Do not return
your whole order because you believe one component may be faulty.
If you do not have the facility/expertise/knowledge to test the
products yourself we may offer additional service at agreed costs.
If a hardware defect is confirmed we will provide a suitable
remedy dependable upon the circumstances. If after our examination
we dispute the failure we will contact you to discuss.
With the exception of the confirmed defect itself, the condition
of the goods will relate to the remedy we are willing to offer, it
is often useful if you do keep packaging and accessories.
As a suggestion to resolve any problems if a dispute arrives as to
a product being defective or not it can be settled by an
independent third party. As a member of the PC Association we
recognize their technical panel as experts and will adhere to
their findings. The cost will be met by whichever party is
incorrect.
Modified Goods
Any goods that have been modified or physically altered in any way
may be excluded from the warranty we are able to offer. If unsure
please contact us before you attempt an RMA for further
clarification.
Packaging
Returned items must be packaged properly. It is your
responsibility to ensure returned goods are fully insured.
IGamerPc
cannot take responsibility for goods that are damaged or lost
whilst being returned, even if faulty.
Testing
All returned items are tested by IGamerPc technicians. It is
essential that goods are tested as approximately 90% of all
received returns are tested not faulty. It is therefore important
that you include a detailed description of the problems
experienced. Any item found to be not faulty will be subject to a
charge. Return shipping charge if shipped back to the
customer. You will be notified by e-mail before any non-faulty
goods are returned to you.
IGamerPc warrants to the original purchaser that any part of the
hardware system excluding software, documentation and similar
items will be free of defects in workmanship and materials for the
period of your warranty from the date of delivery. During the
warranty period, IGamerPc will repair or replace, at its sole
discretion, the defective hardware system, free of charge for
labor and parts and shipping for the first year. The remedy for
this breach of warranty is limited to replacement or repair with
parts warranted for the longer of thirty (30) days or the
remainder of the warranty period. Any additional purchases or
upgrades will not extend this warranty. Excluded from this
warranty is any damage caused during shipment (except the shipment
to the original purchaser) and any damage caused by: impacts,
fluids, fire, flood, wind, earthquake, lightning or similar
disaster; unauthorized modifications, attachments or peripherals,
improper use, environment, installation or electrical supply;
improper maintenance; any other misuse, abuse, or mishandling.
IGamerPc sole liability, under this warranty, for failure to repair
or replace the hardware system after a reasonable number of
attempts is limited to replacement or, at IGamerPc sole
discretion, refund of the original purchase price. The above
constitutes purchaser's exclusive remedies for breach of warranty.
IGamerPc shall, under no circumstances, be liable for any other
damages, including but not limited to special, incidental,
consequential and other similar claims whether based upon breach
of contract, breach of warranty, negligence, absolute or strict
liability, or any other similar theories. Damages excluded include
but are not limited to: loss of profit, loss of revenue, loss of
use of the hardware system, loss of use of related equipment, cost
of substitute or replacement equipment, “down-time”, purchaser’s
time, injury to property, and all claims of third parties.
Warranty is void if serial tags,
receiving numbers, product stickers, or manufacturer seals have
been removed, altered or tampered with. Warranty is void if
mishandling, improper use, or defacing of the product that would
normally void manufacturer's warranty has occurred.
The information you provide to
enter an on-line order will not be shared or sold to anyone. This
is a trust that we at IGamerPc take very seriously.
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